Set up a RingCentral connector

This connector is in beta. This means it’s undergoing ongoing testing and development while we gather feedback, validate functionality, and improve stability. Beta connectors are generally stable, but they may have limited feature support, incomplete error handling, or occasional issues.We recommend closely monitoring workflows that use this connector and contacting our Support team with any issues or feedback.

Capabilities

Resource	Sync	Provision
Accounts
Roles

Gather RingCentral credentials

Each setup method requires you to pass in credentials generated in RingCentral. Gather these credentials before you move on.

A user with access to the RingCentral Developer Console must perform this task.

Create a JWT application

Log into the RingCentral Developer Console.

Navigate to Console > Apps and click Create App.

In the What type of app are you creating? area, select REST API App, then click Next.

In the Authentication area, select JWT auth flow.

In the Security area, add the following permissions:

Read Accounts
Edit Extensions
Role Management

Select This app is private and will only be callable using credentials from the same RingCentral account.

The new app is created. Carefully copy and save the client ID and client secret.

Create a JWT token

In the upper right corner of the screen, click your name and select Credentials.

Click Create JWT.

Give the JWT a name, such as “C1” and select the environment where it will be used.

Select the Only specific apps of my choice option and enter the client ID of your newly created app.

Click Create. Carefully copy and save the JWT token.

Done. Next, move on to the connector configuration instructions.

Configure the RingCentral connector

To complete this task, you’ll need:

The Connector Administrator or Super Administrator role in C1
Access to the set of RingCentral credentials generated by following the instructions above

Cloud-hosted
Self-hosted

Follow these instructions to use a built-in, no-code connector hosted by C1.

In C1, navigate to Integrations > Connectors and click Add connector.

Search for RingCentral and click Add.

Choose how to set up the new RingCentral connector:

Add the connector to a currently unmanaged app (select from the list of apps that were discovered in your identity, SSO, or federation provider that aren’t yet managed with C1)
Add the connector to a managed app (select from the list of existing managed apps)
Create a new managed app

Set the owner for this connector. You can manage the connector yourself, or choose someone else from the list of C1 users. Setting multiple owners is allowed.If you choose someone else, C1 will notify the new connector owner by email that their help is needed to complete the setup process.

Click Next.

Find the Settings area of the page and click Edit.

Enter the client ID and secret in the Client ID and Client Secret fields.

Enter the JWT token in the JWT field.

Click Save.

The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

Done. Your RingCentral connector is now pulling access data into C1.

Follow these instructions to use the RingCentral connector, hosted and run in your own environment.When running in service mode on Kubernetes, a self-hosted connector maintains an ongoing connection with C1, automatically syncing and uploading data at regular intervals. This data is immediately available in the C1 UI for access reviews and access requests.

Resources

GitHub repository: Access the source code, report issues, or contribute to the project.

Step 1: Configure the RingCentral connector

In C1, navigate to Integrations > Connectors > Add connector.

Search for Baton and click Add.

Choose how to set up the new RingCentral connector:

Add the connector to a currently unmanaged app (select from the list of apps that were discovered in your identity, SSO, or federation provider that aren’t yet managed with C1)
Add the connector to a managed app (select from the list of existing managed apps)
Create a new managed app

Click Next.

In the Settings area of the page, click Edit.

Click Rotate to generate a new Client ID and Secret.Carefully copy and save these credentials. We’ll use them in Step 2.

Step 2: Create Kubernetes configuration files

Create two Kubernetes manifest files for your RingCentral connector deployment:

Secrets configuration

# baton-ringcentral-secrets.yaml
apiVersion: v1
kind: Secret
metadata:
  name: baton-ringcentral-secrets
type: Opaque
stringData:
  # C1 credentials
  BATON_CLIENT_ID: <C1 client ID>
  BATON_CLIENT_SECRET: <C1 client secret>
  
  # RingCentral credentials
  BATON_RINGCENTRAL_CLIENT_ID: <RingCentral client ID>
  BATON_RINGCENTRAL_CLIENT_SECRET: <RingCentral client secret>
  BATON_RINGCENTRAL_JWT: <RingCentral JWT token>

  # Optional: include if you want C1 to provision access using this connector
  BATON_PROVISIONING: true

See the connector’s README or run --help to see all available configuration flags and environment variables.

Deployment configuration

# baton-ringcentral.yaml
apiVersion: apps/v1
kind: Deployment
metadata:
  name: baton-ringcentral
  labels:
    app: baton-ringcentral
spec:
  selector:
    matchLabels:
      app: baton-ringcentral
  template:
    metadata:
      labels:
        app: baton-ringcentral
        baton: true
        baton-app: ringcentral
    spec:
      containers:
      - name: baton-ringcentral
        image: public.ecr.aws/conductorone/baton-ringcentral:latest
        imagePullPolicy: IfNotPresent
        env:
        - name: BATON_HOST_ID
          value: baton-ringcentral
        envFrom:
        - secretRef:
            name: baton-ringcentral-secrets

Step 3: Deploy the connector

Create a namespace in which to run C1 connectors (if desired), then apply the secret config and deployment config files.

Check that the connector data uploaded correctly. In C1, click Apps. On the Managed apps tab, locate and click the name of the application you added the RingCentral connector to. RingCentral data should be found on the Entitlements and Accounts tabs.

Done. Your RingCentral connector is now pulling access data into C1.

Set up Retool connector

Set up a Rippling connector

⌘I

Welcome

Manage connectors

Deploy connectors

Upload connector data

Configurable connectors

Pre-built connectors

Set up a RingCentral connector

Capabilities

Gather RingCentral credentials

Create a JWT application

Create a JWT token

Configure the RingCentral connector

Resources

Step 1: Configure the RingCentral connector

Step 2: Create Kubernetes configuration files

Secrets configuration

Deployment configuration

Step 3: Deploy the connector

​Capabilities

​Gather RingCentral credentials

​Create a JWT application

​Create a JWT token

​Configure the RingCentral connector

​Resources

​Step 1: Configure the RingCentral connector

​Step 2: Create Kubernetes configuration files

​Secrets configuration

​Deployment configuration

​Step 3: Deploy the connector

Capabilities

Gather RingCentral credentials

Create a JWT application

Create a JWT token

Configure the RingCentral connector

Resources

Step 1: Configure the RingCentral connector

Step 2: Create Kubernetes configuration files

Secrets configuration

Deployment configuration

Step 3: Deploy the connector